Refund policy
Last updated: November 10, 2026
30-day returns
You may request an eligible return within 30 calendar days after your order is delivered. OrbiMars does not charge restocking fees.
Return conditions
For a change-of-mind return, the item must be unused, in the condition received, with its accessories and original packaging. Please provide your order number or proof of purchase. These unused-item conditions do not prevent you from reporting a defective, damaged or incorrect item, and do not limit mandatory consumer rights.
How to request a return
Email support@orbimars.com within the 30-day period with your order number and reason for return. If an item is damaged, defective or incorrect, include a description and photos where available. Please obtain return approval and shipping instructions before sending a parcel.
Return locations
Approved returns are routed to third-party partner warehouses in the United States, Germany or Australia, as assigned for your order. We will provide the designated return address and instructions after approval. Please do not send a return to our business contact address or to an address on the original parcel unless we have specifically instructed you to do so.
Return shipping costs
- Defective, damaged or incorrect items: OrbiMars is responsible for the necessary return shipping costs. Contact us so we can arrange the return or agree on the shipping method.
- Change of mind or other non-defective returns: the customer pays the return shipping cost. We will confirm the designated return destination before you ship. Cross-border costs may apply when the assigned return destination is outside your country.
Use the shipping instructions provided for your approved return and retain proof of postage and tracking. Customs documentation must accurately describe the return and comply with applicable requirements.
Refunds
After we receive and inspect the return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 3–5 business days; your bank or payment provider may need additional time to post the refund. For a non-defective return, the original shipping charge, if paid, is not refunded except where required by law. We do not deduct a restocking fee. For a defective or incorrect order, we will refund the applicable product and shipping charges or agree on a suitable replacement, subject to applicable consumer rights.
Cancellations and exchanges
Contact us before dispatch if you wish to cancel an order. An order canceled before dispatch is refunded in full. After dispatch, the return process applies. For an exchange, contact us to arrange an approved return and the replacement order.
Business contact
OrbiMars
Room 302, Jinhetian Business Center, Longhua District, ShenZhen, Guangdong, 518110, China
support@orbimars.com
This policy does not limit any mandatory consumer rights that apply to your purchase.