Your Satisfaction is Our Priority
At OrbiMars, we want you to shop with confidence. We offer a straightforward 30-day return policy from the date you receive your item. We are happy to cover the return shipping costs for all non-defective or undamaged products.
Eligibility for Returns:
Items must be in the same condition as when received: *unworn, unused, with tags, and in the original packaging.*Proof of purchase is required.
Initiating a Return
To begin your return process, please contact us directly: Email: li1@orbimars.com
Once your return is approved, we will send you detailed instructions on how to return your package. Please remember, items sent back to us without first requesting a return cannot be accepted.
Important Note on Returns: Returns initiated due to personal preferences or subjective reasons (e.g., change of mind, dissatisfaction with color, style, or other non-defective reasons) will be subject to a *15% restocking fee*. Additionally, the customer will be responsible for covering the return shipping costs for these types of returns.
Damages and Problems
We encourage you to inspect your order immediately upon receipt. If the item is **defective, damaged, or if you received the wrong item**, please contact us right away at li1@orbimars.com. We will promptly evaluate the issue and work to make it right. Your 100% satisfaction is our goal.
Exchanges
To ensure you get exactly what you want as quickly as possible, we recommend that you return your item and place a new order once your return is accepted. This streamlined process helps avoid delays.
Refunds
Once we receive and inspect your returned item, we will notify you via email and inform you if the refund has been approved. Approved refunds will be processed automatically to your original payment method within 3-5 business days. Please note, it may take some additional time for your bank or credit card company to post the refund to your account.
Shipping Your Return: Important Instructions
To help us expedite the return process and avoid potential issues, please ship your return package via EMS (Express Mail Service) and declare the package as a **"testing sample"** with a value under $100.
**Please avoid using DHL, FedEx, or UPS** for your return. These services may incur customs detentions, high taxes, and potential delivery issues in some regions. Losses incurred by selecting these express services for return will be borne by the sender.
Your satisfaction is paramount to us. We're always here to help and make your return as easy as possible. Thank you for choosing to shop with OrbiMars!